Involving RPA in the workflow repeatedly transforms and optimizes the execution of tasks. Software robots provide superior scalability and flexibility within the enterprise, doubled by quickly responding to specific needs. They are easy to learn, integrate into any system and constantly report on their progress, and spot adjustment allows you to achieve greater results.
Each RPA manufacturer tries to find its niche, but there are two main types of software robots: Attended and Unattended. They can be used simultaneously to create a single RPA platform and multiply the synergy. Just as industry markets intersect and turn into new niches, the approach to automation solutions becomes thinner and more difficult.
Before we understand what can be obtained by combining robots, we suggest to understand what each of them represents.
The basis of its work is interaction with people.
Employees of the company communicate with robots in the process of accomplishing the task. Automation takes place directly on the workstation (where the robot is installed). Human actions initiate a certain chain of processes and commands performed by the robot.
It is necessary to take into account the limited use of the attended robot within the company. While unattended robots are available to a wide range of users via a remote interface, attended ones are most often deployed in one department or on one workstation.
To date, the workflow of any employee is associated with the movement between several interfaces or screens. But the robot can automate the tasks specified to it even when moving from platform to platform and regardless of the number of applications used.
Let’s take as an example a call-center. It has an RPA-system for speeding up incoming calls processing and improving its quality. Employees must constantly switch between multiple screens and interfaces, input or extract data from different sources. An attended robot will allow you to interact with documents or information in real time – it will instantly provide access to data for setting up a recall process or entering them.
Here, human intervention in the task is completely absent. The process starts automatically taking into account the configured scenarios and is executed continuously until it is fully completed. And so in 24/7 mode, 365 days a year.
Robot is hosted on the server and managed remotely. Administrators can launch, modify and analyze planning, reporting, auditing, and real-time monitoring functions. This approach leaves employees with more creative tasks and more opportunities for teamwork.
The most frequent use of robots is the back-office scenario, where large amounts of data are collected, sorted, analyzed and distributed among key players in the organization. For example, a medical insurance company with a large number of calls, invoices and other documentation can use the robot to automatically process it, which will optimize the data entry and management process.
Advantages of complex RPA systems
Companies that are thinking about the introduction of automation, start with one specific task, so that the choice of one type of robot will be obvious. Over time, this can be an ideal platform for the implementation of both solutions. The work in tandem will simplify a huge number of tasks both of the back-office and of the departments for work with clients.
Each software robot has its own characteristics, so that full automation will achieve maximum flexibility depending on the workload, budget constraints and other aspects. Easy scalability ensures the continuity of workflows.
Summarizing all of the above, RPA alone or in combination with each other is a significant addition for companies in the global economy and competitive markets. It is the ability to work faster, more flexible and with greater accuracy to offer customers quality products or services.