Automation of business processes is one of the most effective methods of their optimization. And although some Ukrainian companies are already singing the praises to the RPA, few are being decided to buy (unlike the rest of the world). The main question: is RPA really worth the money invested in it? Traditional weigh-in for and against will help with the answer. So let’s sort it out together.
Benefits of RPA:
- Improving of efficiency
The beauty of RPA and its self-goal is to facilitate routine and repetitive tasks. The speed of the robot is much higher than the human, so that the efficiency is growing at times.
Чего не может делать программный робот, так это креативить. Зато он даст возможность направить человеческие ресурсы туда, где они важнее и нужнее. Результат – новые (творческие!) решения и направления.
- People’s factor
No one is immune from human error. Even the most cautious worker can make a mistake. Sometimes these errors can be incredibly expensive. With RPA, you can reduce the risk and improve the accuracy of the process.
Yes, yes, this is not a mistake. Automation of processes requires prior investment, but the overall increase in efficiency and productivity, as well as the reduction of human errors, more than justify the costs.
- Compatibility with existing systems
As far as RPA imitates human actions, the technology interacts with data at the platform and application level. More simply, in the user interface, the robot acts just like a human. As a result, businesses do not need to make changes to existing systems when implementing RPA or stop current production. This also reduces the cost of working with disparate data sources.
- Management – God’s level
First, the management of the robots themselves. The centralized platform allows you to remotely simulate, monitor, plan and execute the deployment of RPA software robots. Analytics are most often included.
Secondly, process management. RPA allows you to embed specific requirements in automation rules for advanced business management.
- Work with clients
RPA allows organizations to improve the quality of services provided. Even though RPA is most often used to automate the back office.
Disadvantages of RPA:
- Price of implementation
Budget limitations are one of the main reasons why companies prefer not to implement RPA.
- Lack of technical expertise
It is believed that automation of processes requires considerable know-how. In fact, the introduction of RPA does not require special knowledge and hardware.
- Replacement or Assistant
Robots will replace people – another fear of RPA, although its main goal is directly opposite. For employees, this can be terrible stress, but they will also appreciate it. Strengthening the culture of innovation within the company will help to survive the implementation process.
- Choosing the right processes
RPA is ideal for repetitive, regulated tasks that do not require human participation. For example, data transfer or copy-paste. However, if the processes are not standardized and require frequent human interventions, the introduction of RPA raises a bunch of questions. It is important to determine which processes are suitable for smooth automation, so that it gives the promised result.
- Setting realistic expectations
This is perhaps one of the biggest obstacles in the introduction of new technologies. Instead of considering RPA as a panacea for operational problems and disrupted processes, customers need to understand and accept what the RPA can do and what does not. Decisions to buy a robot are always individual, depending on the point of reference and specific functionality that will help to solve this “headache”.
And although the disadvantages described above may seem complicated and weighty, proper planning will take advantage of all the benefits of RPA. After the first start-up and overcoming of all resistance, very often customers are ready to purchase new robots, increasing the scale of automation.
If you already buy a robot, you should first evaluate the processes and return on investment. Work with employees, they should be ready to support your idea. Choose the right implementation partner who will set up the robot and teach you how to work with it. And get your profit – benefit from competitive advantages.